Cancellation & Refunds

This policy explains how cancellations and refunds work for purchases made on pmpmocks.com.

1. Cancellation Before Attempt

You may request cancellation of a purchased mock exam within 7 days of purchase provided you have not started the exam. In this case a full refund will be initiated.

2. Refund Eligibility

• Eligible: exam not started (no attempt in progress or submitted) and refund requested within 7 days of purchase.
• Eligible: duplicate payment for the same exam — the extra charge will be refunded in full.
• Not eligible: exam already started, paused, or submitted at least once.
• Not eligible: requests made more than 7 days after purchase.

3. How to Request a Refund

Email ContactUs@pmpmocks.com from the address associated with your account with:

• Your registered name and email.
• The exam title and the date of purchase.
• The Razorpay payment reference (from your confirmation email).
• A short reason for the cancellation request.

4. Processing Time

Approved refunds are initiated within 3 business days and are credited back to your original payment method via Razorpay. Depending on your bank, it can take up to 7-10 business days for the amount to reflect on your statement.

5. Chargebacks

Please reach out to us first before initiating a chargeback with your bank. Most concerns can be resolved directly and much faster over email.

6. Service Interruption

In the unlikely event that the service is discontinued permanently, users with active unused purchases will be offered a pro-rated refund.